Finding the best car insurance often means looking for an affordable policy, but you should also consider the quality of service you receive. Afterall, the best company is one that will be there when you need it.
Our Best Car Insurance Companies for 2022 use pricing data and real customer feedback to help you find the best car insurance company for you.
What Is the Best Car Insurance Company?
USAA is the best car insurance company, but you need to have a military affiliation to get it. If you don’t qualify for USAA, State Farm is the second-best auto insurer according to our data.
We asked real customers from nine of the top auto insurance companies across the country about their experiences. Their feedback provides valuable insight on how well these companies serve their customers, which can help you decide on the insurance company that most deserves your business.
We used this survey to identify the best insurance company in the country, as well as the best companies in the areas of customer service, claims handling and customer loyalty. It also identifies the insurers that are most likely to be renewed and recommended by their policyholders.
Top Ranked Car Insurance Companies
1. USAA
USAA is the best car insurance company we found. In our survey, USAA customers say they are very satisfied with this insurance provider's customer service. They also love the company's easy process for filing a claim, as well as the frequent updates on the status of claims.
The only negative we could find for this company is its limited availability. USAA only offers its services to veterans, members of the military and their families. As a result, many consumers won't qualify for insurance from USAA.
2. State Farm
State Farm makes it easy to file a claim, according to most survey respondents, many of whom plan to renew their policy. State Farm is also the best auto insurance company if you do not have a military affiliation.
State Farm earned slightly lower marks when we asked if customers were satisfied with the company's status updates during the claims process. Drivers insured through State Farm reported that the company is a good value overall.
Best Insurance Companies 2022
3. Geico
Geico is the third-best car insurance company in our rankings. Consumers who have filed a claim generally agree that Geico makes the process easy. Most survey respondents also report that they plan to renew their policy, and that they’re likely to recommend Geico to family and friends. However, Geico scored lower than some competitors in terms of value, despite the fact that it offers low rates and good overall customer service.
4. Nationwide
Nationwide generally earns good scores across the board, though it didn’t stand out in any one area as being notably better than the competition. Nationwide has some downsides that keep it from breaking into the top three car insurance companies in our rankings. Some respondents indicated that they were not satisfied with Nationwide's status updates during the claims process or with how their claims were resolved.
5. Farmers
Farmers lands squarely in the middle of our rankings. Respondents in our survey gave this insurer decent scores in terms of satisfaction with the claims process, customer service and value. However, Farmers' scores dropped a bit lower when we asked if drivers would recommend the company to friends or family, which indicates mediocre overall satisfaction.
6. American Family
American Family is at the bottom when it comes to survey respondents' satisfaction with how their claims were resolved. Still, American Family enjoys good loyalty from its customers. This company ranked near the top of the list in terms of customers who said they were likely to renew their policies. American Family’s policyholders are also likely to recommend the company to friends and family.
7. Progressive
Flo, Progressive’s perky pitchwoman, might be No. 1 in the heart of advertisers, but Progressive is the No. 7 insurance company on our list. This insurer earns its highest scores for the ease of filing a claim and customer service. However, Progressive still trails behind most competitors in these areas. Many rival companies earn higher satisfaction ratings in terms of value, and a higher percentage of Progressive customers plan not to renew than any other company.
8. Travelers
As you might expect from a low-ranked insurer, Travelers customers did not report high satisfaction in most areas measured by our survey.
Drivers who file claims with Travelers are not pleased with the way that they are resolved, and many don't think Travelers offers a good value. Interestingly, Travelers earned a decent score when we asked if people would recommend it to friends or family, but it earned a low rating when we asked if they themselves would renew their policies.
9. Allstate
The majority of respondents who had filed a claim with Allstate said they were satisfied with the ease of that process, but indicated dissatisfaction in most other areas. Allstate has higher rates than the other companies in our rankings, which results in low perceived value. Additionally, Allstate customers are less likely to renew their policies when compared with customers of rival insurance companies.